Our Policies
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We require a minimum 24 hours notice to cancel/reschedule an appointment or fees may apply. No show appointments may be asked to prepay a deposit before booking another appointment.
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A Special Handling Fee may apply for overly anxious or aggressive dogs. Additionally, we reserve the right to refuse/stop service on any dog that is a risk to itself or ourselves.
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Dogs are to be picked up within 30 minutes of completion notice call/text or fees may apply. Please wait for our completion notice before returning for pickup.
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We offer walk in Nail Trimming during regular business hours. Subject to availability on a first come first served basis. Please feel free to call ahead to reserve a time or check availability. We still appreciate and accept scheduled appointments.
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15 minutes past your scheduled appointment may result in rescheduling or additional fees.
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Any quote given before the groom is an estimate your groom may be more expensive depending on coat condition & temperament/difficulty to groom.
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We cannot always answer the phone as for we are up to our elbows in soap, suds and dog fur. Please leave only 1 message, we will return your call typically within 1 business day. We also receive texts.
Frequently Asked Questions
Q: How long will my dog be?
A: Most Full Groom Appointments take between 1-3 hours depending on your dogs size, temperament & desired haircut. We try our best to work one on one with each pet to ensure they are finished promptly.
Q: What is included in a Full Groom Vs a Bath & Tidy?
A: Bath & Tidy includes: Bath, Blowdry, Brushout, Nail Trimming, Ear cleaning (& plucking upon request), face, feet & sanitary area trimming only. A Full Groom includes all of the above plus a full body haircut. *please note Anal Glands are only performed upon request*